Using AI in My Disputes? Clients' Perception and Acceptance of Using AI in Mediation

Synopsis

UTAUT-grounded study of how potential mediation clients perceive mediators using AI. Combines 12 semi-structured interviews with a 152-participant survey. Identifies three factors influencing acceptance — mediation task/process, task-specific performance expectancy, and trust in mediators' responsible AI use — with higher acceptance for preparation tasks than in-session uses.

Keywords

·mediation ·UTAUT ·trust ·responsible AI use ·task acceptance

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