Street-Level Algorithms and AI in Bureaucratic Decision-Making: A Caseworker Perspective

Synopsis

Participatory workshop with 35 caseworkers and interviews with 5 job-placement specialists studying how AI integrates into a public-employment-service bureaucracy. Reports on collaborative documentation practices and elaborates the analogy between AI and bureaucracies. Provides early empirical grounding for designing AI in street-level decision systems.

Keywords

·street-level bureaucracy ·caseworkers ·job placement ·documentation ·discretion

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