Balancing Risks and Benefits: Clinicians' Perspectives on the Use of Generative AI Chatbots in Mental Healthcare

Synopsis

Interviews with 23 mental-health clinicians, including a chatbot capability demonstration. Identifies benefits (accessibility, multilingual support, 24/7 availability) and risks (lack of regulation, client over-reliance, inability to detect subtle communication cues). No significant evidence that participants viewed either risks or benefits as outweighing the other.

Keywords

·mental health chatbots ·clinician perspectives ·over-reliance ·regulation ·therapeutic cues

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