AI-Mediated Dispute Resolution

Synopsis

Uses the KODIS dispute resolution corpus to evaluate LLM mediation. GPT picks up salient dispute signals such as frustration and intervenes more frequently in high-frustration cases. In user studies vs novice human mediators, participants rated GPT mediations more likely to resolve, better positioned in dialogue, and more effective overall.

Keywords

·dispute resolution ·LLM mediation ·intervention timing ·KODIS corpus ·GPT mediator